Returns Policy

RETURNS POLICY

PRODUCT RETURNS:
Products purchased from Abutgo may be returned within 60 days from the invoice date for a full refund, which will be credited back to the original method of payment. If there is an outstanding balance on your account, any refund or credit will automatically be applied to that balance.

Products purchased within the last 12 months from the invoice date are eligible for return for credit only, not for a refund. Products bought as part of a promotion are also returnable for credit only, with no refunds. Credits issued must be used within one year from the date of issuance, or they will expire. Credits are non-refundable in cash and can only be applied to existing balances or future purchases. These terms may be modified at Abutgo’s sole discretion. Under certain circumstances, Abutgo may issue credits at its own discretion.

Products sold as part of a kit or set cannot be returned or exchanged as individual components. Only products in their original, unopened packaging will be considered for return. Packaging and products must be undamaged, unmarked, and unaltered, and the product must be eligible for resale.

Sterile items such as implants, healing abutments, and cover screws must have at least 2 years of shelf life remaining to be eligible for return. Infection prevention products are subject to a 20% restocking fee.

All sales of temperature-controlled products, including biomaterials and chairside items, are final and cannot be returned or exchanged.

Replacement implants issued under warranty claims, free items, and products sent for clinical trials are considered final sale and are not eligible for return or exchange.

Abutgo does not provide shipping labels. Customers are responsible for return shipping costs. Returned products must be received within 30 days of RMA confirmation. If not received within 90 days, the RMA will be canceled and a new request must be submitted.